Product Warranty

Warranty

IRISS Warranty Statement

As a Level III Thermographer, I depend on the products I have designed to ensure safe and accurate inspections of my customers' critical electrical equipment. After years of use (and abuse), in a variety of industrial and building maintenance environments, I have designed the typical failure modes of traditional IR windows out of my "industrial-grade" products. I am, therefore, proud to offer the industry's most comprehensive protection: an Unconditional Lifetime Warranty, with just one definition for successful performance of the product - your satisfaction.

Martin Robinson

Martin Robinson

President IRISS, inc.

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Why Register?

IRISS products are backed by the industry's most comprehensive warranty. To take advantage of this added protection, and to be notified of any product updates or in the unlikely event of a recall, we ask all our customers to take a moment to complete the Warranty Registration Form.

After completing the form, you will receive an e-mail. Please print the e-mail and keep on file in the event that the warranty ever needs to be exercised in the future.

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Warranty Registration

Warranty Registration Contact Form
(all fields are mandatory and must be completed)
Name
Address
City
State / Province
Country
Email
Phone
Date of Purchase
   
Product
Quantity
Industry
 

If other please specify:

Reason For Purchasing
 

If other please specify:

Purchased From

If Swithgear Manufacturer / Electrical Wholesaler / Other please specify.
Comments
 

Warranty Assistance

If you wish to make a claim on your IRISS Warranty, please fill out the following form so that we may better assist you.

Please feel free to contact IRISS for warranty assistance at:

Warranty Assistance

Toll Free US & Canada
(877) 704-7477 ext. 7004

International
+1 (941) 907-9128 ext. 7004

e-mail: support@iriss.com 

Warranty Claim

Warranty Claim Contact Form (*required field)
Company Name
Address
City
State / Province
Country
   
Contact*
Title
Email*
Phone*
   
Warranty Information  
Warranty Registration ID#*

Do Not Have ID #
(You would have been issued a Warranty Registration ID # when you registered your IRISS products after purchasing them. If you do not have a Registration ID#, please check the box and fill in your details below.)
Date of Purchase
Qty Product

Product(s) in need of Warranty Repair/Replacement:
Qty* Product*
Reason(s) for Warranty Repair / Replacement
 

As manufacturer of the world's first and only industrial-grade infrared windows, IRISS's end-user-designed products are the culmination of more than 17 years experience using and designing infrared windows, and launching infrared window programs around the world.